Privacy Policy

Effective Date: May 16, 2026

At Consultable.io (“Consultable,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the information you provide to us through our website, forms, communications, and services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, SMS programs, AI communication systems, and related technologies.

Information We Collect

We may collect the following categories of information:

Information You Provide

• Name
• Email address
• Phone number
• Business information
• Appointment or inquiry details
• Information submitted through forms, surveys, chat widgets, or scheduling tools

Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Referral sources
• Cookies and analytics data

Communication Data

If you communicate with us through:

• SMS/text messaging
• Phone calls
• Email
• Web chat
• AI-assisted voice or chat systems

we may retain records of those communications for customer service, training, quality assurance, operational, and compliance purposes.

Some phone calls may be recorded where permitted by law.

How We Use Your Information

We use collected information to:

• Respond to inquiries
• Schedule consultations or appointments
• Provide requested services
• Send reminders and follow-up communications
• Deliver customer support
• Improve website functionality and service performance
• Operate AI-assisted communication systems
• Send SMS and email communications you have opted into
• Maintain security and prevent fraud
• Comply with legal obligations

SMS Communications

By providing your mobile phone number through our website, forms, scheduling tools, or other communications, you consent to receive SMS/text messages from Consultable.io related to:

• Appointment confirmations
• Appointment reminders
• Customer support
• Follow-up communications
• Service-related notifications
• Marketing communications (where permitted)

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Consent to receive SMS messages is not a condition of purchase.

We do not sell or share mobile opt-in data or consent with third parties for their marketing purposes.

Sharing of Information

We may share information with trusted service providers who assist in operating our business, including:

• CRM and communication platforms
• Hosting providers
• Scheduling systems
• Analytics providers
• AI and automation platforms
• Payment processors
• Messaging providers

These providers are only permitted to use information as necessary to provide services on our behalf.

We may also disclose information:

• When required by law
• To protect our legal rights
• To prevent fraud or abuse
• In connection with a business transfer or acquisition

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information.

While we strive to protect personal information, no method of transmission or storage is 100% secure.

Healthcare-Related Information

Certain clients or users of our services may operate in healthcare, wellness, or senior living industries. While our systems may support HIPAA-aware workflows, users should avoid transmitting sensitive medical information through unsecured forms, SMS, or email unless specifically instructed.

Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

• Understand website traffic
• Improve user experience
• Measure marketing performance
• Personalize content

You may disable cookies through your browser settings.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access personal information
• Request corrections
• Request deletion
• Withdraw consent
• Opt out of communications

To exercise these rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy, you may contact:

Consultable.io
Email: support@consultable.io
Website: Consultable.io